Tutorials / Sales popups

3 min · Sales popups

Wording, fallbacks, and what shoppers see

How first name, last initial, city, and country appear — and what is never shown.

1. Only what Shopify already has

Sales popups can show first name, last initial, city, and country from the order. Email, phone, and street address are never stored or displayed.

2. Set a fallback

When a field is missing, the popup uses your fallback wording so it never invents “Alex from New York.”

3. Keep the heading honest

If you do not want location in the heading, leave those variables out. The popup still shows the product and when it was bought.

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